Emergency outage, standard service call or a preventative maintenance program – our award-winning sign repair and maintenance team is prepared to protect your brand’s integrity at every level.


Having a quality signage partner is essential to providing peace of mind and ensuring the integrity of your brand. Delivering a responsive and quality customer experience is why our service teams offer 24/7 service throughout North America. With over 30 years of experience as a signage provider, Identiti has become the first choice for several iconic brands.

Hertz Logo
Penske Logo
Mattress Firm Logo
Rent a Center
Ryder Logo

Our maintenance service program has two parts:

1. Preventative Maintenance Services

At Identiti, we know how important it is to protect and restore your brand assets whenever and wherever needed. Outages happen, and when they do, our teams are ready to respond with unmatched urgency.

On the other hand, proper preparation can help prevent the worst outages. We work with clients to create a preventative maintenance program to address common and industry-specific maintenance issues. This proactive approach helps ward off the worst outcomes and keeps signage operating optimally, protecting your brand guidelines and reputation. This approach also helps our clients predict their yearly maintenance budgets and have better insight into their existing signage conditions.

Our Preventative Maintenance Service Program Focuses On:

  • Extensive external wipe-down

  • Face removal (if needed)

  • Deep clean on the inside and outside of the face

  • Deep clean the inside and outside of letter cans or cabinet

  • Before & After photos

  • Re-lamping, power supply replacements, wiring

  • A complete survey of each sign showing sign size, condition of signage, and illumination type

  • Full site maps of each location

  • Checklist Provided

  • Photos of signs lighting with faces off

2. Reactive Maintenance Services

Our award-winning, national, on-call maintenance team is ready to respond as quickly as 4 hours. Emergency work orders happen, and our team is equipped to react as quickly as possible.

Our program is completely customizable, but standard diagnosis timelines are as follows:

  • P1 for emergency coverage within four hours

  • P2 for emergency coverage within 24 hours

  • P3 for standard service call within 3-5 days

When our crew arrives on a site, preparedness and speed are key, boasting high first-trip completion rates. Our clients enjoy working Identiti because the job gets done right—the first time. 

The areas where our reactive maintenance service program focuses on include:

  • Lighting

  • Appearance

  • Electrical

  • Façade Repair

  • Door & Window Vinyl

  • Parking Lot Lights

  • Exterior Building Lighting

  • And More

Service Channel's Preferred Sign Company

Identiti Provides Service You Can Count On

In consumer surveys, about 95% of Americans said store external appearances influence decisions about where to shop. Unfortunately, many judge a book (in this case, your business) by its cover. Broken signs don’t just look bad—they hurt a brand’s reputation and influence customers’ decisions about where to spend their dollars.

Servicing your signage is about more than a letter in a sign not illuminating. It’s about brand integrity; investing in your signage program is just as important as investing in your brand.