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H&R Block: Large-scale responsive service.
Originally engaged on a limited trial basis in 2017, we're now the primary provider of facilities repair and maintenance for H&R Block's 12,000 North America retail tax offices.
Project Highlights
National in Scope
We facilitate on-call maintenance for all North American locations for H&R Block - more than 10,000 in total - with pre tax-season work order volumes in the 50 to 75 per week range over the course of three to four months. We typically execute against three (3) types of work orders:
Emergency
Response times of four hours or less.
Includes Sundays/Holidays.
24-Hour
Performed outside of businness hours and Saturdays.
3-5 Day
Monday to Friday during business hours.
Services
We offer a full suite of repair and maintenance services to cover any and all requirements.
∎ Break-Fix Maintenance
∎ Sign Removals / Replacements
∎ Neon Repair, LED Repair, Lamps
∎ Ballasts & Power Supplies
∎ Electrical, Photocell, and Time Clock work
∎ Face Replacements / Tenant Panel Replacement Programs
∎ LED Retrofit Programs
Read and download the full case study below.
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