Hertz | Identiti

Scaling facilities support through partnership, performance, and trust

Founded in 1918, Hertz is one of the most recognized vehicle rental brands in the United States, operating a nationwide network of airport, neighborhood, and automotive service locations with a broader global presence. With thousands of customer-facing locations across the country, Hertz relies on efficient facility operations and responsive maintenance programs to support day-to-day performance and customer experience.

Across its U.S. footprint, maintaining operational continuity, brand standards, and speed of service is critical, particularly within high-volume rental and automotive environments.

Built through performance. Expanded through trust.

Identiti’s facilities maintenance division began supporting Hertz with a small number of jobs in a single state. Through strong execution, responsive communication, and dependable service delivery, the partnership expanded rapidly within the first year into multiple states and service regions.

By year three, Identiti had grown into one of Hertz’s Top 2 vendors in both overall FM volume and spend across all facility maintenance trades. As the partnership continued to evolve, our scope expanded beyond maintenance support and into Hertz’s construction department, further strengthening operational alignment across their nationwide footprint.

Since the beginning of the partnership, we have experienced substantial year-over-year growth supporting Hertz locations across the United States.

A remodeled interior for a Hertz location, facilitated by Identiti.

Scope of Work

Identiti provides nationwide facilities maintenance and operational support across a broad range of trades, including:

HVAC
Automotive Services
General Maintenance
Plumbing
Exterior Repairs & Maintenance
Electrical
Door & Entry Systems

Our teams support both reactive service needs and larger-scale facility projects, helping Hertz maintain safe, functional, and customer-ready environments across high-traffic automotive locations.

See our approach to facilities

A partnership that continues to grow

The continued growth of this partnership has been driven by responsiveness, communication, and the ability to execute consistently across multiple trades and markets.

Identiti’s dedicated customer service structure and nationwide coordination model allow for timely issue resolution, proactive communication, and scalable service delivery across a complex operational environment. From day-to-day maintenance requests to larger facility initiatives, our focus remains on reliability, accountability, and long-term partnership success.