Facility maintenance, handled

Ongoing support for multi-location brands, with speed, accountability, and nationwide coverage.

An Identiti facility maintenance professional wearing a t-shirt that says "We Are Identiti".

When everything needs attention at once

Across hundreds or thousands of locations, facility issues don’t show up one at a time. They stack. Requests come in from different teams, and vendors respond at different speeds. Visibility drops, turning small problems into bigger ones.

Identiti brings structure to the day-to-day

We provide reliable facility maintenance for national brands through centralized requests, coordinated responses, and full accountability through resolution so your locations stay on brand and on spec.

A hybrid approach to facilities

Our hybrid model combines in-house technicians with a vetted national network of Preferred Vendors, giving you both direct control and the coverage to support every location.

See our approach
An Identiti maintenance professional working on an overhead HVAC system.

Built to respond. Ready to scale.

  • 24/7 facilities helpline

    Issues don’t wait. We respond day or night, without delay.

  • Nationwide coverage

    Consistent support across every location, market, and region.

  • Integrated with your systems

    Our IdentitiConnect platform gives you end-to-end tracking, visibility, and control.

    Learn more

  • Hybrid service model

    In-house technicians and a vetted vendor network working under one set of standards.

Support across every location

An Identiti facility servicer wearing a safety vest, on a ladder and working through an access panel in the ceiling.
Facility maintenance trades

Break-fix work orders handled across core trades to keep locations operational.

A pair of hands working on wires in an wall electrical panel.
Electrical

Lighting issues, power disruptions, and system repairs resolved quickly and safely.

An Identiti maintenance provider inspecting PVC plumbing underneath a sink.
Plumbing

Leaks, clogs, and system issues are handled before they escalate.

An Identiti service provider working on large plumbing for a client's HVAC system.
HVAC

Maintaining heating and cooling systems for comfort, compliance, and efficiency.

A pair of hands laying commercial, modular carpet tiles on a prepared surface.
Flooring

Repairs, upkeep, and replacement across all flooring types.

A set of glass doors belonging to a small business client of Identiti.
Glass, windows, & doors

Glass repairs and maintenance to keep locations secure and operational.

A rolling door for protecting an interior storefront from theft.
Asset protection & locks

Comprehensive locksmith solutions that keep your assets and locations secure.

An updated bathroom interior, facilitated by Identiti's leading facilities vendors.
Rollouts & remodels

Coordinated refresh and rollout initiatives across multiple locations.

See refreshes & rollouts
An Identiti maintenance professional working on an overhead HVAC system.
Handyman

On-demand general repairs, installations, and upkeep to handle whatever comes up.

Need support for your locations? Let’s talk.

Contact us

From request to resolution, fully owned

Every request follows a clear, structured path. Technology supports the process, but our team owns the outcome from start to finish.

  • Request received

    Requests are submitted and logged through a centralized system.

  • Prioritization

    Issues are assessed based on urgency, impact, and scope.

  • Dispatch & coordination

    The right technician is assigned through our in-house team or Preferred Vendor network.

  • Visibility throughout

    Track status, progress, and updates in real time through IdentitiConnect.

    Learn more

  • Resolution

    Work is completed with clear communication and documented outcomes.

See our approach

Brands we've worked with

Designed for fast-moving industries

Each comes with its own demands. We adapt without losing control.

Contact us

Trusted in the real world

Exterior signage for Extra Space Storage, by Identiti.

Extra Space Storage

Identiti helps Extra Space Storage standardize newly acquired properties while improving active facility environments across its portfolio.

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Exterior signage for a Hertz location, by Identiti.

Hertz

From reactive maintenance to larger facility initiatives, Identiti helps Hertz keep locations safe, functional, and customer-ready.

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Exterior signage for Kroger's corporate office by Identiti.

Kroger

For more than 15 years, Identiti has partnered with Kroger to support nationwide store and fuel center signage initiatives.

Read More
See all work
A group of Identiti facility partners around a table in a room being actively remodeled.
A group of Identiti facility partners around a table in a room being actively remodeled.
More support for national brands

Rollouts, remodels, & rebrands

Identiti specializes in site refreshes, upgrades, and other light construction projects, all managed with the same ownership and control you expect.

See special projects

You shouldn’t have to chase updates or manage vendors. We take that off your plate and own it through resolution.

Identiti
David H.
Facilities support team

Let’s take maintenance off your plate