Emergency outage, standard service call or a preventative maintenance program – our award-winning sign repair and maintenance team is prepared to protect your brand’s integrity at every level.
Having a quality signage partner is essential to providing peace of mind and ensuring the integrity of your brand. Delivering a responsive and quality customer experience is why our service teams offer 24/7 service throughout North America. With over 30 years of experience as a signage provider, Identiti has become the first choice for several iconic brands.
Our maintenance service program has two parts:
1. Preventative Maintenance Services
At Identiti, we know how important it is to protect and restore your brand assets whenever and wherever needed. Outages happen, and when they do, our teams are ready to respond with unmatched urgency.
On the other hand, proper preparation can help prevent the worst outages. We work with clients to create a preventative maintenance program to address common and industry-specific maintenance issues. This proactive approach helps ward off the worst outcomes and keeps signage operating optimally, protecting your brand guidelines and reputation. This approach also helps our clients predict their yearly maintenance budgets and have better insight into their existing signage conditions.
Our Preventative Maintenance Service Program Focuses On:
2. Reactive Maintenance Services
Our award-winning, national, on-call maintenance team is ready to respond as quickly as 4 hours. Emergency work orders happen, and our team is equipped to react as quickly as possible.
Our program is completely customizable, but standard diagnosis timelines are as follows:
When our crew arrives on a site, preparedness and speed are key, boasting high first-trip completion rates. Our clients enjoy working Identiti because the job gets done right—the first time.
The areas where our reactive maintenance service program focuses on include:
Service Channel's Preferred Sign Company
Identiti Provides Service You Can Count On
In consumer surveys, about 95% of Americans said store external appearances influence decisions about where to shop. Unfortunately, many judge a book (in this case, your business) by its cover. Broken signs don’t just look bad—they hurt a brand’s reputation and influence customers’ decisions about where to spend their dollars.
Servicing your signage is about more than a letter in a sign not illuminating. It’s about brand integrity; investing in your signage program is just as important as investing in your brand.