A performer at heart, Michael focuses on strategic planning, and people.
Our father co-founded Identiti Resources in 1991 with one key theme: we will service our clients better. From day one, the emphasis was 100% on customers and customer service.
I was at a Fortune 500 company, having success there, but wanted to move to the family business. I put together a business plan that revolved around a couple of things.
One: strategic planning, making sure that we’re going to be able to perform for our clients and offer operational excellence every day.
And two: making Identiti a great place to work — offering employees a place where they can grow, where they can feel comfortable, where they really want to be, and ultimately, a place where they can be successful. Culture matters because people matter.
What keeps me up at night is executing for our customers — making sure that our company continues to grow, flourish, and ultimately, that we’re able to build a scalable and sustainable future so that our father’s legacy can continue.
That’s why I’m so proud of our people. Because they’ll go out of their way for each other, and they’ll go out of their way for our clients. Seeing the success and the growth of our employees is, I think, one of the most exciting things for Zack and me.